M2006 Nursing

1. Purpose of social media policy

The aim of the social media policy is to make all the health practitioners understand obligations when they are using the social media (Hao and Gao, 2017)

2. The eight principles of Australian open disclosure framework

These principles involve opens and timely communication, acknowledgement, apology, helping and meeting the needs and expectations of the patient, their members of the family and their carers, addressing the needs and expectations of people offering health care, incorporated clinical risk management and improvement of the systems, good governance and confidentiality (McLennan et al., 2016).

3. Important of nurse qualities

It is important for nurses in order to keep secret all the information of the patient unless consent to release such information is provided by the patient (McLennan et al., 2016).

It is significant value because it supports nurses to offer the best care and also the best outcomes (McLennan et al., 2016).

It assists the nurse to improve the outcome and deal with the issues in health care in a better manner (McLennan et al., 2016).

Assist the nurse to interact with patients and even with their colleagues and solve the matter at hand (McLennan et al., 2016).

It ensures respect, mutual trust, being sensitive to others and self and assisting with patient’s gratification psychological and physical needs via skills of the nurse (McLennan et al., 2016).

4. Communication with colleague/ clients

1. The technologies which can be used to communicate with clients or colleague are;
2. Emails- used when sending messages,
3. Skype- using video links to communicate with someone who is far.
4. WhatsApp-used in texting calls and sharing videos.

Facebook and twitter- used in sending texts

1. The workplace policies to adhere when communicating involves confidentiality policy which ensures that privacy is adhered, social media policy which assist all the health practitioners understand obligations when they are using the social media and grievance policy which assist the assist health practitioners to maintain harmony while communicating.

5. Factors that:

1. Facilitate communication with patient include active listening, articulation, better condition of the patient, ability to respond questions (Bélanger et al., 2017)
2. Hinder communication with patient or client include inability to respond to questions, poor listening skills, worse conditions of the patient, speech difficulties, hearing impairment, bad moods, taboos (Bélanger et al., 2017)

6. Importance of communication techniques

1. Interviewing technique is important as information is collected via face to face contact and also it allows to access the interviewer at all levels. Also, it assists into asses qualitative facts in form of ideas and beliefs (Kourkouta and Papathanasiou, 2014)
2. Active listening is important kit earns trust and respect of the clients, it assists in comprehending issues and formulate better solutions. It can also assist to defuse conflict
3. Conflict resolution is significant in communication because it assists in ending arising issues in communication and building amicable environment. It also assist in uniting the warring parties (Kourkouta and Papathanasiou, 2014
4. Interpersonal skills- it assists in knowing how to deal with others, fosters effective communication, maintains personal relationships and increases client’s satisfaction.
5. Negotiating solution. It is an approach to productive decision-making and the significant to conflict avoidance (Kourkouta and Papathanasiou, 2014)
6. Group dynamics- it offers better performance and solutions to the problem due to the presence of positive thinkers. The group can influence the thoughts of its members (Kourkouta and Papathanasiou, 2014)
7. Access and use of interpreters- fosters effective communication, equity and administrative decision making(Kourkouta and Papathanasiou, 2014)

8. The core standards for nurses who support people with disability

1. Communication behavior support for nurse practice-It is meant to raise the complications which nurses faces when they are working daily and guides nurses when working with people with disability in order to promote consistent and efficient best practice. (Riley 2015).
2. Communication behavior support appraisal is used to facilitate nurse’s knowledge and skills in elucidating how to develop communication and behaviour support skills that can expressively improve the outcome of people with disability (Riley 2015).

9. How I will communicate with patient with sensory loss

I will ensures the hearing device is well fitted, I will not shout or over-exaggerate words, I will speak clearly and slightly slower, I will introduce myself for the patient to gain attention, I will use reference when communicating to facilitate clarity and finally I will ensure there is good lighting in the room to enable him or her to see well (Vreeken et al., 2013)

10 .Principles of open disclosure

1. Open and timely communication- I will ensure that I provide information to the patients and family if anything wrong goes wrong (McLennan et al., 2016).
2. Apology- I will express my apology to patient and family upon any harm (McLennan et al., 2016).
3. Confidentiality. I will uphold patient and clinician privacy (McLennan et al., 2016).

11. Medical terminologies

12. Documentations principles

Documentation Characteristics Principle, Education and Training Principle, Policies and Procedures Principle, Protection Systems Principle, Documentation Entries Principle and Standardized Terminologies (Kennedy et al., 2015)

Reference:

Bélanger, L. Bourbonnais, A. Bernier, R. and Benoit, M. 2017. Communication between nurses and family caregivers of hospitalised older persons: a literature review. Journal of clinical nursing, 26(5-6), pp.609-619.

Hao, J. and Gao, B. 2017. Advantages and Disadvantages for Nurses of Using Social Media. of, 3, p.2.

Hedeler, C. Parsia, B. and Brandt, S. 2014, May. Estimating and analysing coordination in medical terminologies. In Computer-Based Medical Systems (CBMS), 2014 IEEE 27th International Symposium on (pp. 357-362). IEEE.

Kennedy, C. O’reilly, P., Fealy, G. Casey, M. Brady, A. McNamara, M.  Prizeman, G. Rohde, D. and Hegarty, J., 2015. Comparative analysis of nursing and midwifery regulatory and professional bodies’ scope of practice and associated decision?making frameworks: a discussion paper. Journal of advanced nursing, 71(8), pp.1797-1811.

Kourkouta, L. and Papathanasiou, I. 2014. Communication in nursing practice. Materia socio-medica, 26(1), p.65.

McLennan, S. Diebold, M. Rich, L. and Elger, B. 2016. Nurses’ perspectives regarding the disclosure of errors to patients: a qualitative study. International journal of nursing studies, 54, pp.16-22.

Riley, J.B., 2015. Communication in nursing. Elsevier Health Sciences.

Vreeken, H. van Rens, G. Kramer, S Knol, D. Festen, J. and van Nispen, R. 2013. Dual sensory loss: development of a dual sensory loss protocol and design of a randomized controlled trial. BMC geriatrics, 13(1), p.84.