NURS 4020 Leadership Competencies In Nursing And Healthcare
Question
Week 1: Defining Quality
As health care consumers, we all expect quality care and positive outcomes. It is important as professionals that we meet these demands of health care consumers. Consider the work of the major theorists you examined in this week’s Resources, and think about how these theories apply to your own experience as a health care customer and/or practitioner.
Post your definition of quality, and apply it to the work of one major quality theorist (e.g., Donabedian, Juran, Deming, Triple Aim (IHI) – Berwick). Identify a practice problem that you have had some experience with as a customer or as a practitioner, and explain how eliminating wasteful practices could have improved the experience. Include how your definition of quality applies to that experience.
Answer
Leadership Competencies in Nursing and Healthcare
Week 1: Defining Quality
Quality Care
The delivery of safe, healthy, equitable and patient-centered care is called quality. The quality of care in a healthcare setting generally defines the fulfillment of patients’ cares expectations from the healthcare organizations. This includes the patient’s safety, cultural respect to the patients, the observation of a patient’s health improvement and the improvement of care techniques, evidence-based treatment, and effective and unbiased treatment process (McQuestion, 2015).
Donabedian’s model of quality care
As per Donabedin’s model of quality care treatment depends on the measuring healthcare process. This model is generally used to analyze the structure, process, outcome, and balancing of the quality care process. All the measures should have a different motif in providing quality care to the patients (Carter, 2018). It is notable that this process of care services indicates the safety measure and effectiveness of treatment.
- Structure:The structure states the staff-patient ratio and the ability of the staffs on quality care
- Process: the process defines the way through which quality care is provided
- Outcome: outcome measures the impact of the treatment process and the situation of the patient after the treatment
- Balancing: balancing measures wider consequence of the treatment procedure
The significance of the outcome is to define the appropriateness of healthcare indicator. Thus, it is important to qualify the care techniques and quantify the treatment procedure for the effective outcome of quality care to the patients. The techniques of quality care also depend on effective communication, profound understanding on nursing care ethics and unbiased treatment procedure (Barton, 2018).
Practice problems
The quality of care is the fundamental principle of nursing care ethics. Moreover, diversity must be maintained in the nursing setting. However, I have experienced some serious communication issue in my healthcare setting. I was unable to understand the problems of the patients and it was getting impossible for me to communicate the patients effectively. (Croft & Seemiller, 2017).
Elimination of wasteful practices
I have observed that I can resolve the communication problem with the implementation of both verbal and nonverbal communication in our healthcare setting. Moreover, I can also resolve it by appointing an interpreter who has knowledge of local language. Thus, the development of effective communication with patients would help me to provide quality care in my healthcare setting (Croft & Seemiller, 2017).
References
Barton, A. (2018). Leadership and Communication Competencies in Nursing: What Are We Missing?. Journal Of Nursing Education, 57(5), 259-260. doi: 10.3928/01484834-20180420-01
Carter, K. (2018). Promoting self-concept and leadership competencies among frontline nursing staff. Nursing Management (Springhouse), 49(9), 7. doi: 10.1097/01.numa.0000538922.91277.c8
Croft, L., & Seemiller, C. (2017). Developing Leadership Competencies. New Directions For Student Leadership, 2017(156), 7-18. doi: 10.1002/yd.20267
McQuestion,M.(2015). Quality of Care. Retrieved from https://ocw.jhsph.edu/courses/immunizationPrograms/PDFs/Lecture7.pdf
Use the following coupon code :
SAVE10